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Please read these terms and conditions carefully, when you make a booking you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.
Bookings can be made online at www.jetflamingo.com. Reservations are subject to availability and actual pricing at the time of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the villa. The villa may be occupied by you only for the period stated on the booking confirmation.
A 25% deposit is required at the time of the booking. The remainder is required 60 days prior to arrival. If payment is not received by the due date, Jet Flamingo reserves the right to cancel the booking. All payments are non-refundable.
A valid credit card or cards is required to pre-authorise a $2000 bond at check-in. The funds are held within your credit card facility and released upon checkout.
Your credit card will be debited in the event of: damages to the property or equipment, excessive noise, neighbour complaints and excessive rubbish removal or if cleaning required.
Payments are accepted by credit cards, Visa or MasterCard. All payments are debited in AUS dollars.
Rates quoted are in Australian dollars and are subject to change at any time. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. We have a minimum sty of 2 nights. Minimum length of stay restrictions (longer than 2 nights) apply to certain rates during special event periods. The price of your accommodation cannot be guaranteed until the deposit is received or if booking online full payment is required at time of booking.
A non-refundable 20% deposit is required at the time of booking with the balance charged 60 days prior to arrival. If you cancel your booking 60 days or more before your scheduled arrival there will be no extra charge.
No photo shoots unless prior approval has been confirmed with the Jet Flamingo Management.
Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Additional charges will apply if a floor mattress is required. We do not charge extra for baby cots.
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.
Standard check in time is 3.00 pm on the day of arrival and the villa is to be vacated by 10.00am on the day of departure. An additional fee may be charged if you do not check out by 10.00am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book an extra night where availability permits.
Mid-stay cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact our property manager for further details. On departure the villa is to be left in a tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.
All of our villas are strictly non-smoking. There is a designated smoking area on the property. The smoke detectors are sensitive and will activate with smoke triggering follow-up and any costs involved with this will be passed on to the guests.
No pets are permitted.
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.
We highly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.
Parties or gatherings are strictly prohibited. Disturbance to neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.
Damages or breakages of furniture or furnishings must be reported to the property manager immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.
If one or more of the keys are lost we will have to replace the lock and reissue 8 keys as they are security keys and we cannot have the possibility that someone outside has a key to the Villa. The cost for this is $220.
The properties are not to be used for commercial use.
LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
NO TENANCY
You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.
CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.
You agree that, should you or your guests breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice
The terms and conditions of booking are subject to change without notice.
